Refund Policy

At Kinovo, we are committed to providing high-quality printable worksheet bundles for children's educational development. Due to the digital nature of our products, all sales are generally final upon download.

However, we understand that exceptional circumstances may arise, and we are committed to working with our customers to resolve any genuine issues.

This refund policy complies with applicable consumer protection laws and payment gateway requirements including Razorpay's merchant guidelines.

All worksheet bundles sold on Kinovo are digital products delivered instantly upon successful payment.

Once a product is downloaded or accessed, it cannot be returned in the traditional sense as the digital content has been delivered.

By purchasing our digital products, you acknowledge that you are purchasing downloadable content that will be immediately available after payment confirmation.

Refunds may be considered under the following circumstances:

• Technical Issues: If you experience technical problems preventing download or access to your purchased content, and our support team cannot resolve the issue within 48 hours.

• Duplicate Purchases: If you accidentally purchase the same product multiple times within a 24-hour period.

• Payment Errors: If your payment was processed but you did not receive the product due to system errors on our end.

• Defective Products: If the downloaded files are corrupted, incomplete, or significantly different from the product description.

• Unauthorized Transactions: If your payment method was used without your authorization (subject to verification).

Refunds will NOT be provided in the following situations:

• Change of mind after successful download or access to the product.

• Incompatibility with your device or software (product requirements are clearly stated).

• Failure to download products within the specified time limit.

• Requests made more than 7 days after the original purchase date.

• Products that have been shared, distributed, or used commercially without proper licensing.

• Requests based on subjective dissatisfaction with content quality or style.

To request a refund, please follow these steps:

1. Contact our support team at support@kinovo.com within 7 days of your purchase.

2. Include your order number, transaction ID, and detailed reason for the refund request.

3. Provide any relevant screenshots or documentation supporting your claim.

4. Our team will review your request within 2-3 business days.

5. If approved, refunds will be processed within 5-7 business days to your original payment method.

6. You will receive an email confirmation once the refund has been processed.

• Request Review: 2-3 business days from receipt of your refund request.

• Processing Time: 5-7 business days for approved refunds.

• Bank/Payment Method: Additional 3-5 business days depending on your financial institution.

• International Transactions: May take up to 10-15 business days for international payment methods.

Note: Refunds are processed to the original payment method used for the purchase.

In certain circumstances, we may offer partial refunds:

• If only a portion of a bundle is defective or inaccessible.

• For bulk purchases where some items were successfully delivered and others were not.

• When technical issues affect only specific components of a product bundle.

Partial refund amounts will be calculated based on the affected portion of your purchase.

Before initiating a chargeback with your payment provider, please contact our support team to resolve the issue directly.

Chargebacks may result in the suspension of your account and access to purchased products.

We work with Razorpay and other payment processors to resolve disputes fairly and in accordance with their terms of service.

Documentation of our refund policy and your purchase will be provided to payment processors if disputes arise.

Products purchased using discount codes, promotional offers, or during sales events are subject to the same refund policy.

Refunds for promotional purchases will be processed at the actual amount paid, not the original price.

Bundle deals and package discounts are treated as single transactions for refund purposes.

This refund policy complies with applicable consumer protection laws in your jurisdiction.

Nothing in this policy limits your statutory rights as a consumer.

For customers in the EU, this policy respects your rights under the Consumer Rights Directive.

This policy meets the requirements of payment processors including Razorpay's merchant terms of service.

For refund requests or questions about this policy, please contact us:

• Email: support@kinovo.com

• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

• Response Time: Within 24 hours for email inquiries

Please include your order number and transaction details in all communications.

We reserve the right to update this refund policy at any time.

Changes will be posted on this page with an updated 'Last Modified' date.

Continued use of our services after policy changes constitutes acceptance of the updated terms.

For significant changes, we will notify customers via email when possible.