Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Name and contact information (email address, phone number)
• Billing and payment information (processed securely through Razorpay)
• Account credentials and profile information
• Communication preferences

Usage Information

We automatically collect certain information about your device and usage patterns:

• Device information (device type, operating system, browser type)
• Usage analytics (pages visited, features used, time spent)
• IP address and location data (approximate)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Process transactions and deliver purchased products
• Create and manage your account
• Provide customer support and respond to inquiries
• Send important updates about your purchases and account
• Improve our services and user experience
• Comply with legal obligations and prevent fraud
• Send promotional communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

• Payment processors (Razorpay) for transaction processing
• Cloud hosting services for data storage and security
• Analytics providers to improve our services
• Customer support tools to assist you better

Legal Requirements

We may disclose your information when required by law, court order, or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of Kinovo, users, or others
• Prevent or investigate suspected fraud or security issues
• Enforce our Terms of Service

4. Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication measures
• Data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand user behavior
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our service.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

While our products are designed for children, our services are intended for use by adults (parents, teachers, caregivers). We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and prevent fraud

Account information may be retained for up to 7 years after account closure for legal and business purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the app or via email. The updated policy will be effective immediately upon posting.